SHIPPING POLICY

Issued by Torfy LLC – U.S. Registered Retail Business

At Torfy, we are committed to providing reliable, transparent, and efficient delivery for every customer. This Shipping Policy explains how your orders are processed, shipped, and tracked.

1. Order Processing Time

All orders are processed within:

  • 0–3 business days

Orders placed on weekends or U.S. holidays are processed on the next business day.

Once your order is processed, you will receive:

  • Order confirmation email
  • Tracking number
  • Link to monitor your shipment

2. Shipping Locations & Fulfillment

Torfy fulfills orders from two types of warehouse sources:

1️⃣ U.S.–Based Warehouse Locations

Domestic inventory for faster delivery.

2️⃣ Verified International Partner Warehouses

Used when U.S. stock is limited or depending on product type.

Some orders may ship from different warehouses to ensure faster delivery.

3. Estimated Delivery Times

🇺🇸 USA Orders

  • Processing: 0–3 business days
  • Delivery: 2–11 business days
  • Total Estimate: 3–14 business days

Actual delivery varies based on:

  • Product availability
  • Carrier routing
  • Warehouse distance

Some domestic orders may arrive earlier.

🌍 International-Origin Shipments to the USA

(Some items originate from international partner warehouses.)

  • Processing: 1–3 business days
  • Delivery: 4–30 business days
  • Total Estimate: 5–33 business days

Delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Seasonal volume
  • Carrier logistics

4. U.S. Shipping Costs & Free Shipping

Torfy offers affordable shipping across the entire United States, with free shipping available on select products.

📦 Standard Shipping Rates:

  • $3.99 for the first item
  • +$2.00 for each additional item

🎉 Free Shipping

Many products qualify for FREE U.S. shipping, depending on:

  • Warehouse location
  • Supplier shipping availability
  • Product category
  • Regional carrier coverage

No Customs or Import Fees

U.S. customers will never be charged:

  • Customs
  • Duties
  • Import taxes

Torfy covers these internally when applicable.

5. Order Tracking

All shipments include active tracking.

Track your order via:

  • Email notifications
  • Your Torfy Account
  • The “My Orders” section on torfy.com

If your tracking does not update within a reasonable timeframe, contact us at info@torfy.com.

6. Split Shipments

To speed up delivery:

  • Your order may ship in multiple packages
  • Each package receives a separate tracking number
  • Items may arrive on different days

7. Delays, Lost Packages & Exceptions

If your order is:

  • Marked delivered but not received
  • Delayed beyond normal timeframes
  • Missing items
  • Damaged in transit

Contact us immediately at info@torfy.com.

We will:

✔ Investigate with the carrier
✔ Send a free replacement (when available)
✔ OR issue a refund when eligible

Most issues are resolved within 48–72 hours.

8. Incorrect or Invalid Address

If an incorrect address is entered during checkout:

  • Packages cannot be rerouted once shipped
  • Returned packages can be reshipped after address correction
  • Additional reshipping costs may apply

Please review shipping details carefully before placing your order.

9. Delivery Time Disclaimer

Estimated delivery times are not guaranteed and may vary due to:

  • Weather or natural disruptions
  • Customs processing
  • Carrier delays
  • Seasonal high-volume periods
  • Warehouse inventory changes

Official Delivery Ranges (Used for Google Merchant Compliance):

  • Domestic (USA): 3–10 business days
  • International-Origin: 4–30 business days

Including processing time:

  • USA: 3–13 business days
  • International-Origin: 5–33 business days

10. Contact Us

For any shipping questions or support:

Torfy LLC – Online Retail Shop
1006 Sampson Street
Taylor, PA 18517
United States

📧 Email: info@torfy.com
📞 Phone: (570) 891-8780
💬 WhatsApp Chat: Available on torfy.com

Support Hours:
Monday–Friday, 9 AM – 6 PM (EST)

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