Contact us
We are here to help you with any questions, order issues, or general support needs. Whether you have a question before purchasing or need assistance with an existing order, the Torfy support team is ready to help.
1. Contact Information
Brand Name: Torfy
Legal Operator: Torfy LLC
Registered Business Address:
1006 Sampson Street
Taylor, Pennsylvania 18517
United States
📧 Email: info@torfy.com
📞 Phone: (570) 891-8780
💬 WhatsApp Chat: Available on our website
🌐 Website: https://www.backup.hlomart.com/
2. Customer Support Hours
Our support team is available during the following hours:
🕒 Monday – Saturday: 9:00 AM – 6:00 PM EST
❌ Sunday: Closed
Messages received after hours will be answered the next business day.
3. How We Can Help
You can contact us for:
✔ Order tracking or delivery issues
✔ Questions about shipping times
✔ Return or refund assistance
✔ Product inquiries
✔ Account or login help
✔ Reporting damaged or missing items
✔ Business or partnership requests
No matter the issue, we’ll take care of it quickly and professionally.
4. Response Time
We aim to respond within:
- 📧 Email: 6–12 hours
- 💬 WhatsApp: 1–4 hours
- 📞 Phone: Instant during support hours
During peak seasons (Black Friday, holidays), response time may be slightly longer.
5. Store Address (Business Transparency)
Our main business location is:
Torfy LLC
1006 Sampson Street
Taylor, Pennsylvania 18517
United States
Note: This is our registered business address. We do not currently offer walk-in service or in-person pickups.
6. Need Help With a Return?
For returns, exchanges, or damaged items:
- Email info@torfy.com
- Include your order number
- Add photos (for damaged/incorrect items)
We will provide a solution quickly — either a replacement or refund.
7. Order Tracking Assistance
If your tracking link is not updating:
- Wait 24–48 hours (carriers sometimes delay scanning)
- Contact us and we will check directly with the carrier
We always ensure you receive your products.
8. Business Hours Overview
| Day | Hours |
|---|---|
| Monday | 9 AM – 6 PM EST |
| Tuesday | 9 AM – 6 PM EST |
| Wednesday | 9 AM – 6 PM EST |
| Thursday | 9 AM – 6 PM EST |
| Friday | 9 AM – 6 PM EST |
| Saturday | 9 AM – 6 PM EST |
| Sunday | Closed |