FREQUENTLY ASKED QUESTIONS (FAQ)

Below are the most frequently asked questions about shopping at Torfy. If you need additional help, our support team is ready to assist you.

1. Who operates Torfy?

Torfy is the brand name of our online retail store.
All operations, payments, fulfillment, and legal responsibilities are managed by Torfy LLC, a registered U.S. company located in Taylor, Pennsylvania.

2. Where is Torfy located?

Our primary business address:

1006 Sampson Street
Taylor, PA 18517
United States

We ship from both:

United States warehouses, and
Verified international supplier warehouses, depending on product inventory and availability.

3. How long does shipping take?

Delivery time depends on product origin and warehouse availability.

🇺🇸 USA Delivery

Processing time: 0–3 business days
Delivery time: 3–10 business days
Total estimated delivery: 3–13 business days

Many USA orders may arrive earlier depending on carrier routing and warehouse location.

🌍 International-Origin Delivery into USA

(Some items originate from international partner warehouses)

Processing time: 1–3 business days
Delivery time: 4–30 business days
Total estimated delivery: 5–33 business days

Delivery time may vary due to weather, customs, carrier volume, or seasonal peaks.

📌 Full shipping details are available in our Shipping Policy.

4. Do you offer free shipping?

We offer affordable flat-rate shipping across the United States, along with free shipping on select products depending on location and supplier.

📦 Standard Shipping Cost:

$3.99 for the first item
+$2.00 for each additional item

Some products may include FREE shipping, depending on:

Warehouse location
Supplier shipping options
Product size and availability

This makes shipping simple, transparent, and cost-effective for all customers.

You will never be charged extra customs, duties, or import taxes on any U.S. order.

5. Do you offer returns?

Yes.
We offer a 30-day return window for eligible products.

Damaged, defective, or incorrect items receive free return shipping
For non-defective returns (change of mind), customers may cover return shipping

Full requirements and instructions are available in our Return & Refund Policy.

6. Why did my order arrive in multiple packages?

To ensure faster delivery, some products may ship separately.
Each package has its own tracking number and may arrive on different days.

7. How do I track my order?

Once your order is shipped, you will receive:

Tracking number
Carrier name
Tracking link

You can also track your order from:

➡️ The My Account page on torfy.com
➡️ Email notifications

8. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Major debit & credit cards

All payments are 100% secure and encrypted.

9. What if I receive a damaged or incorrect item?

Email us at info@torfy.com with:

Order number
Photos of the issue
Description of the problem

We will send a free replacement or issue a full refund, depending on availability.

10. How can I contact customer support?

You can reach us anytime at:

📧 Email: info@torfy.com
📞 Phone: (570) 891-8780
📍 Address: 1006 Sampson Street, Taylor, PA 18517
💬 WhatsApp Chat: Available on website

Support Hours:
Monday – Saturday, 9 AM – 6 PM EST