RETURN AND REFUND POLICY

At Torfy, your satisfaction is our priority. This Return & Refund Policy explains your rights and how we handle returns, exchanges, and refunds. This policy is issued by Torfy LLC, our legally registered U.S. retail business headquartered in Taylor, Pennsylvania.

1. Return Eligibility

We accept returns in the following situations:

✔ Defective or damaged products
✔ Incorrect item delivered
✔ Non-defective items in unused, unopened, and original packaging

Return Requirements

To qualify for a return:

  • Return must be initiated within 30 days of delivery
  • Item must be unused, unwashed, and in original packaging
  • Proof of purchase (order number or receipt) is required

Torfy may request additional photos or documentation if necessary.

2. Exchanges

We offer exchanges for:

  • Damaged or defective items
  • Incorrect item received
  • Wrong size (if applicable)

To request an exchange, email info@torfy.com and include:

  • Order number
  • Description of issue
  • Photos (if applicable)

We will process your exchange once verified.

3. Return Shipping Costs

Free Return Shipping Provided by Torfy

We cover return shipping costs for:

✔ Defective products
✔ Damaged products
✔ Incorrect or mismatched items

A prepaid return shipping label will be issued when eligible.

Customer-Paid Return Shipping

For non-defective returns (example: changed mind or unwanted item), the customer is responsible for return shipping fees.

Recommended carriers:

  • USPS
  • UPS
  • FedEx

Important notes:

  • Shipping fees paid at checkout are non-refundable
  • Banks, PayPal, and card processors may deduct non-refundable processing fees
  • International return shipping costs may vary depending on country and carrier availability

4. Refund Processing Time

Once the returned item is received and inspected:

✔ Refunds are issued within 3–7 business days
✔ Refund is sent to the original payment method
✔ A confirmation email will be provided

Refund timing may vary depending on your financial institution.

5. How to Initiate a Return or Exchange

To start a return or exchange:

📧 Email: info@torfy.com

Include:

  • Order number
  • Reason for return
  • Photos (for damaged or defective products)

Once approved, Torfy will:

  • Issue a prepaid return label for eligible returns
  • Provide packing and shipping instructions

For non-defective returns, the customer must use a trackable carrier service.

6. Non-Returnable Items

For safety, digital, or regulatory reasons, the following items cannot be returned:

❌ Perishable goods (food, plants, etc.)
❌ Personal care, hygiene, or intimate items
❌ Digital or downloadable products
❌ Customized or personalized items
❌ Gift cards or digital codes
❌ Items missing parts not due to our error

For hygiene-based categories, we reserve the right to refuse opened or used items.

7. Damaged or Missing Items

If your order arrives damaged, defective, or incomplete:

  • Contact us within 7 days of delivery
  • Provide clear photos of packaging and items
  • Include your order number

Torfy will either:

✔ Issue a replacement at no cost
OR
✔ Issue a full refund

8. Incorrect or Invalid Address

If an incorrect address was entered at checkout:

  • Orders returned to sender can be reshipped once received
  • Additional shipping fees may apply
  • Packages cannot be rerouted once shipped

Please ensure address accuracy before placing your order.

9. Delivery Time Disclaimer

Delivery time depends on:

  • Warehouse location
  • Carrier operations
  • Customs clearance (international)
  • Seasonal or weather delays

Full estimated delivery times are published in our Shipping Policy, including:

  • USA delivery: 3–10 business days
  • International delivery: 4–30 business days

Torfy may offer earlier delivery when warehouse inventory permits, but these estimates are not guaranteed and may vary.

10. Special Cases

Torfy reserves the right to:

  • Request additional information
  • Reject return requests that do not meet eligibility terms
  • Deduct costs for missing or damaged packaging
  • Delay refunds if the item requires additional inspection

These limitations help protect product safety and fraud prevention.

11. Contact Us

If you require assistance with a return or refund:

📧 Email: info@torfy.com
📞 Phone: (570) 891-8780
💬 WhatsApp Chat: +1 (570) 891-8780
🌐 Website: https://www.backup.hlomart.com/

Issued By

Torfy LLC
1006 Sampson Street
Taylor, Pennsylvania 18517
United States

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